Por Habitacion • Desayuno incluido
Por Habitacion • Desayuno incluido
Last Saturday I discovered that ‘after dinner’ does not always mean ‘immediately after dinner’. While three of the four couples had arrived neatly within the regular check-in times (from 15:00 to 20:00), I decided to send the last couple a WhatsApp-message asking them at what time they approximately expected to arrive. Their liberating answer soon followed.
‘Leading Quality Assurance’ (LQA) Standards are a set of criteria and guidelines used to assess and guarantee the quality of luxury hotels and their restaurants. When all employees follow the prescribed guidelines, the affiliated hotels can not only guarantee consistency in their services, but also meet the expectations of their guests. Although I have always found…
On her way back to her room, one of the guests suddenly stops. She turns around abruptly. I’m just about to clear the table after breakfast, when she asks me very kindly: “Would you like us to help you clear the table?” I look at her in surprise. “No of course not!” I almost don’t know what to say. I’m happy that the guests feel at home, but showing them the way to the kitchen with a pile…
Television programs such as ‘A New Life in the Sun’ and ‘No Going Back’ have been extremely popular for years. The more that goes wrong, the better. Viewers, who are not even thinking about exchanging ‘our’ wet, cold country for sunny Spain (or any other country), find new confirmation in every episode. “See! It’s all falling apart, yet again.” Others who, unlike the first group…
La pregunta de la clave Read More »
Where the start of the summer season in Zermatt as been put on hold, bookings here are slowly starting to trickle in. While the rain keeps my sister confined to the house, we owe the careful switch from little to a little more mainly to the sun. Forget the summer solstice. The longest day of the year. Or the bonfires of Saint John. With the opening of the swimming…
It is (in my opinion) only normal that we, as starting entrepreneurs, are still searching. Sometimes literally, but more often figuratively. For example: what do you do if guests want to have a late check-out because of the nice weather or a late lunch reservation? At times when the room has not already been rented, we do not really mind. It only becomes difficult…
As my sister gets behind the wheel, I place my hands against the back of the old green car. The neighbor, who has tied both cars together with a rope, is already sitting in the other car. Since going uphill is not an option, there is no other choice than to pull the old wreck in the direction of Benissivà. In reverse – because unfortunately the other car does not have a tow bar.
I wake up startled. Surprised, I reach for the telephone that is next to me, already ringing. What time is it? Eight o’clock. Time to get up anyway. While I’m answering, I try to sound as awake as possible. “This is Michelle.” A neighbor with another Bed and Breakfast, who’s on the other end of the line, immediately apologizes for the early hour. “I made a mistake!” she exclaims.
Taking over an existing Bed & Breakfast or building one from scratch? Every now and then I receive a message from people who would love to exchange rainy Holland for sunny Spain. For many, running a Bed & Breakfast seems like the ideal way to take this (often exciting but scary) step. And I completely understand that. After all, we did it ourselves too. But how do you start?
A study conducted by the Spiegel Research Center shows that ratings between 4.2 and 4.5 inspire the most trust. According to this study, mistakes happen in every company and every industry, and stressing over a single bad review or striving for an unsustainable perfect score is a waste of time. According to them, more important than the company’s score…
The perfect score? Read More »