Namasté
I wake up startled. Surprised, I reach for the telephone that is next to me, already ringing. What time is it? Eight o’clock. Time to get up anyway. While I’m answering, I try to sound as awake as possible. “This is Michelle.” A neighbor with another Bed and Breakfast, who’s on the other end of the line, immediately apologizes for the early hour. “I made a mistake!” she exclaims.
Expectations
Taking over an existing Bed & Breakfast or building one from scratch? Every now and then I receive a message from people who would love to exchange rainy Holland for sunny Spain. For many, running a Bed & Breakfast seems like the ideal way to take this (often exciting but scary) step. And I completely understand that. After all, we did it ourselves too. But how do you start?
The perfect score?
A study conducted by the Spiegel Research Center shows that ratings between 4.2 and 4.5 inspire the most trust. According to this study, mistakes happen in every company and every industry, and stressing over a single bad review or striving for an unsustainable perfect score is a waste of time. According to them, more important than the company’s score…
Poc a poc
It has now been more than four months since we were first introduced on Spanje Vandaag. Both of my sisters were working in Switzerland at the time and it was (mainly) up to me to put the Bed & Breakfast on the map. And although I have had to say “no” for a number of weekends because we were already fully booked on a certain day, we are still far from where we want to be.
Limited vocabulary
Now that we have put the changeable weather behind us and my sisters are still here for a few weeks before they have to go back to Switzerland again, it is high time to prepare the garden for summer. With the little money we have left from the winter season in Switzerland, we take stock. What do we really need and what can wait? A new coffee maker? The suitcase racks…
Unreachable
When I walk into the kitchen in the morning, the rest is already sipping on their coffees. While I make a cup myself, I put both phones on the table. Since we run a Bed & Breakfast, I do my utmost to always be available. That means I’m constantly dragging both my personal phone and my work phone from room to room. Annoying? Sometimes. Especially because I like to switch…
Foreigners?
The guests are about to leave. The couple, who have just paid, are still waiting until their friends, with whom they spent a night in our Bed & Breakfast, have also packed their suitcases. One of them is thinking long and hard about how best to formulate his question to me. Probably not knowing that the Dutch are, in general, quite direct and not easily…
Small price
It’s five days earlier (and four hundred euros more) than planned, but my sisters are back home. A combination of heavy rain and persistent danger of avalanches abruptly ended their season in Switzerland. The restaurant where they worked decided to close its doors a few days earlier than planned and because of that they were presented with a choice.
Top sport!
We have just finished setting up breakfast when the first guest walks into the dining room. It is six o’clock in the morning and, as an exception, we serve breakfast (on request) two hours earlier than usual. Although I don’t want to make a habit of getting up in the middle of the night to prepare and serve breakfast, I don’t mind at all when six of the nine guests…
One day…
I was eighteen when I went abroad by myself for the first time. I had just completed high school and my mother, who also comes from a family that loves to travel, encouraged my sisters and me to travel for a year before we would start college. That I got (somewhat) fluent in English, and not Spanish, after an eight-week language course in Barcelona, didn’t matter.